FAQs

AWS re:Invent is a learning conference hosted by Amazon Web Services (AWS) for the global cloud computing community. The in person event features keynote announcements, training and certification opportunities, access to 1,500+ technical sessions, the Expo, after-hours events, and so much more.

The event is ideal for developers and engineers, system administrators, systems architects, IT executives, and technical decision-makers.

AWS re:Invent 2021 will take place in Las Vegas, Nevada, across multiple venues. Explore the Campus page for more information on venues, hotels, and transportation.

Yes, there will be virtual content for re:Invent 2021. For more information, visit the Register page.

in person full conference passes are $1,799 (USD), and virtual access is free.

Please contact our Sponsorship team at reinvent-sponsorship@amazon.com.

Meeting and reception space is available through Bookable Meeting Space (BMS) Monday, November 29 – Thursday, December 2 from 8:00AM – 9:00PM at the Encore Hotel. You can book meeting space in either 2-hour or 4-hour blocks, and reception space in 4-hour blocks. In addition to the room price, enhanced audio-visual equipment, meeting supplies, and catering can be added to your booking at additional costs.
Visit here for more information and to book your meeting or reception.

All attendees must comply with the AWS Code of Conduct.

If you have a question not addressed here, or general re:Invent feedback, please contact us at the following email addresses:

Registration questions: awsreinvent-support@amazon.com
Sponsor questions: reinvent-sponsorship@amazon.com

Visit the Register page and choose the virtual re:Invent experience.

Registration for virtual re:Invent is free.

Virtual attendees can live stream keynotes and leadership sessions, and breakout sessions will be available on demand after the event.

If you’re experiencing issues with your virtual re:Invent registration, please email us at awsreinvent-support@amazon.com with as much detail as you can provide so we can help resolve your issue.

You can review the in person conference agenda on the Agenda page. The virtual agenda will be available closer to the event.

The full session catalog and schedule will be available closer to the event.

For the in person experience, reserved seating will be available closer to the event for most session types. Registered attendees will be notified before reserved seating is launched.

Visit the AWS Certification page to learn more about becoming AWS Certified.

Registration for re:Invent is now open. Please visit the Register page, and choose the in person or virtual experience. Please click New Registration to start the registration process. A valid credit card is required to purchase a conference pass, or you can choose to pay with Amazon Pay or your AWS account. You must be 18 years or older to register for re:Invent.

The full conference pass gives you access to all keynotes and sessions, labs, the Expo, and the re:Play party, as well as transportation and meals on main conference days.

No. A full conference pass must be purchased.

Yes. Email awsreinvent-support@amazon.com with your AWS account ID, the number of passes you want to purchase, and any discount codes that you have.

You can purchase up to 75 passes at a time by selecting the group ticket option when you register.

After purchasing a group pass, you will receive a confirmation email that includes a unique registration code. This code will be valid for all group-purchased passes and may be used multiple times until all your passes are redeemed.

If you don’t have an AWS account, enter the code in the Group Registration field. The registration package will automatically populate, and you will need to click out of the box to show the pass is applied. Complete the registration form and click Submit.

If you have an AWS account, sign into your attendee portal. Once signed in, click Registration Information and then Passes. Select Purchase Passes, enter the registration code into the field, and click out of the box to view changes, and then submit the registration.

Please reach out to awsreinvent-support@amazon.com, and we can apply it for you and provide any necessary refunds.

Yes. Log in to the attendee portal, select the Payment dropdown, and choose Purchases to download your registration receipt.

Log in to your account and click Registration Information to view or make changes to your registration details. To change your name, email us directly at awsreinvent-support@amazon.com.

To request a transfer of your event registration, contact us at awsreinvent-support@amazon.com.

If AWS receives your cancellation notice by October 29, 2021, you will be issued a full refund of your registration fees via the original payment method.

If AWS receives your cancellation notice between October 30, 2021, and November 26, 2021, AWS will issue you a 50% refund of your registration fees via the original payment method.

If, due to COVID-19, government policies restrict your travel to the United States, AWS will issue you a full refund of your registration fees via the original payment method until November 26, 2021.

If AWS receives your cancellation notice after November 26, 2021, you will not be eligible for a refund.

Event registrations may be transferred to another participant upon approval by AWS at its sole discretion. To request a cancellation or transfer of your event registration, contact us at awsreinvent-support@amazon.com.

You can purchase a bootcamp from within the attendee portal.

Yes. You must be at least 18 years of age as of November 29, 2021, and any guests you bring to the re:Play party must also be at least 18 years of age as of November 29, 2021.

For students we offer a discounted pass price. Please email us at awsreinvent-support@amazon.com for more information.

Once you are registered for re:Invent, you will automatically have access to the discounted conference rates within the attendee portal. After completing registration, click Make a Hotel Reservation, or log back in to your registration account to make a reservation at any time.

Yes. You can access exclusive, discounted rates at select hotels after you are registered. The only way to access the re:Invent rates is by booking through the attendee portal.

You can make changes to your hotel reservation by logging in to your registration account and updating your reservation as needed. You cannot make changes by reaching out to the hotel directly.

No. Each registered conference attendee can only make one hotel reservation within the re:Invent hotel blocks. All reservations must be made through the individual attendee’s registration account.

Yes. You are required to provide a credit card when booking a hotel reservation. Your card will be charged in early November by the hotel directly.

Hotel availability is constantly changing as attendees adjust and cancel their reservations, so your preferred hotel may become available. Check regularly to see what is available through your registration account. We also suggest booking your hotel reservation early, before the most popular hotels fill.

Due to gaming regulations, you must be over 21 years old to stay in the re:Invent campus hotels. If you are 18 to 20 years old and would like to attend re:Invent, please reach out to awsreinvent-support@amazon.com, and we will assist in finding other accommodation options nearby. Alternatively, you can stay at any hotel if you are checking in with someone who is 21 or over.

Yes. All badge holders at re:Invent will be required to be fully vaccinated against COVID-19 to attend re:Invent in person this year.

Fully vaccinated is defined by the Centers for Disease Control (CDC) as 2 weeks after a second dose in a 2-dose series, such as the Pfizer, Moderna, or AstraZeneca vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. If you plan to check in on the first day of re:Invent badge pick-up, you need to receive your second dose in a 2-dose series, or single-dose vaccine no later than November 14, 2021.

Bring record of your COVID-19 vaccination status to onsite check-in to receive your re:Invent badge. Acceptable records include your physical COVID-19 vaccination/immunization card, a photo of the front and back of your vaccination/immunization card, or a digital verification from a smartphone application. The name on your vaccination record must match your government issued ID.

No. Fully vaccinated is defined by the Centers for Disease Control (CDC) as 2 weeks after a second dose in a 2-dose series, such as the Pfizer, Moderna, or AstraZeneca vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine.

Yes. We will accept record of COVID-19 vaccinations authorized or approved by the national health authority of the country where it was administered. Unless otherwise defined by your national health authority, we will consider you fully vaccinated 2 weeks after your second dose in a 2-dose series or single-dose vaccine.

Acceptable record of your COVID-19 vaccine includes your physical COVID-19 vaccination/immunization card/record, a photo of the front and back of your COVID-19 vaccination/immunization card/record, or a digital verification from a smartphone application. The name on your vaccination record must match your government issued ID.

Yes. If receiving two doses of different COVID-19 vaccine products is authorized or approved by the national health authority of the country where they are administered, we will still consider you fully vaccinated against COVID-19 2 weeks after your second dose in the 2-dose series.

No. A negative COVID-19 test will not be accepted as a substitution for being fully vaccinated against COVID-19.

No. There will not be exceptions. Those who cannot comply with the vaccine requirement can join us virtually. Register for free here.

Yes. Full refunds are available until October 29, 2021. Email awsreinvent-support@amazon.com to request a refund.

Yes. Masks are required for everyone at re:Invent. A mask is defined by the Centers for Disease Control (CDC) as two or more layers of washable, breathable fabric used to completely cover your nose and mouth and fit snugly against the sides of the face. Attendees may provide their own mask that complies with this guidance, or use a mask provided by re:Invent. Face shields, bandannas, and masks with ventilation will not be allowed. Masks may be removed while eating and drinking.

Yes. Conference meals will be offered. We will follow all local and venue guidelines for service.

All re:Invent sleeping room hotels are following the Vegas Smart guidelines. For more information, contact your hotel directly.

No. You will not be required to maintain 6-foot (2 meter) distancing during the event.

If you test positive for COVID-19, report your diagnosis to the local health authority. If a positive COVID-19 diagnosis is disclosed to AWS, contact tracing measures will be completed in partnership with health authorities.

Local testing resources can be accessed via the state of Nevada’s website. Testing locations located in the Las Vegas strip area (S. Las Vegas Blvd) will be closest to the re:Invent venues. Please note, to attend re:Invent in person, a negative COVID-19 test will not be accepted as a substitution for being fully vaccinated against COVID-19.

Contact our customer support team directly with any questions or needs at awsreinvent-support@amazon.com.

Yes! Assistance is available for attendees needing American Sign Language (ASL) interpretation, communication access real-time translation (CART), and/or illustrative visual guides. These services are provided by request and must be scheduled in advance of re:Invent. If you need to schedule any of these services, contact awsreinvent-support@amazon.com.

Scooter and wheelchair rentals will be available across the re:Invent campus. Check back soon to learn more about availability, rates, and use. For additional questions, contact awsreinvent-support@amazon.com.

For accessibility services or questions that need to be addressed onsite during conference hours, such as questions about accessibility or service animals, the accessibility concierge will be available to assist you. Check back for the accessibility concierge contact info closer to re:Invent. For questions leading up to the event, contact awsreinvent-support@amazon.com.

Accessible seating is a space within each lecture-style content room designed to host wheelchairs, CART, ASL, and other accessibility services. For interactive sessions such as chalk talks, workshops, and builders’ sessions, our in-room re:Invent ambassadors in re:Invent shirts can assist with accessible seating requests; these rooms have more flexible seating arrangements.

Assistive listening headsets are available in all session rooms and during the keynote. Headsets do not need to be arranged in advance and should be picked up from the tech table at the back of the session room or keynote hall. Please return your headsets at the end of each session.

Service animals are welcome at re:Invent. There are designated relief areas for service and support animals on the property.

For guest hotel rooms, there are specific guidelines around service and support animals at each hotel property. Please connect directly with your hotel’s reservation desk or concierge for more information.

A reflection room, or quiet room, is available at the event and can be used when needed during general conference hours.

Check back here closer to the event for more details.

A lactation room provides a private, secure space for nursing parents. A key is needed for access.

Check back here closer to the event for more details.

Gender-neutral restrooms are available across the re:Invent campus.

Goods given to people attending or participating in an event are SWAG (stuff we all get). Goods that are available for purchase are merchandise.

Yes, there will be official re:Invent SWAG for all qualified persons who attend the conference in Las Vegas.

We do not ship the re:Invent hoodie – it is only available and free to in person attendees.

The re:Invent hoodie is free for all in person attendees, and not for sale.

The products on Amazon.com are eligible to ship to customers in the United States and its territories. Products on Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.es, and Amazon.it are eligible to ship to customers in the United Kingdom, Germany, France, Spain, and Italy. Products on Amazon.jp are eligible to ship to customers in Japan. Customers in the following countries may be able to get international shipping for products on Amazon.com: Australia, Brazil, Bulgaria, Chile, Costa Rica, Cyprus, Greece, Hungary, Indonesia, Israel, Kenya, Korea, Malaysia, Mexico, Nigeria, Philippines, Romania, South Africa, Taiwan, and Thailand.

Yes. Please refer to the Amazon returns policy for more information, and initiate your return through the site where you made your purchase.