FAQs

AWS re:Invent is a learning conference hosted by Amazon Web Services (AWS) for the global cloud computing community. The in person event features keynote announcements, training and certification opportunities, access to 1,500+ technical sessions, the Expo, after-hours events, and so much more.

The event is ideal for developers and engineers, system administrators, systems architects, IT executives, and technical decision-makers.

AWS re:Invent 2021 will take place in Las Vegas, Nevada, across multiple venues. Explore the Campus page for more information on venues, hotels, and transportation.

Yes, there will be virtual content for re:Invent 2021. For more information, visit the Register page.

in person full conference passes are $1,799 (USD), and virtual access is free.

Please contact our Sponsorship team at reinvent-sponsorship@amazon.com.

Meeting and reception space is available through Bookable Meeting Space (BMS) Monday, November 29 – Thursday, December 2 from 8:00AM – 9:00PM at the Encore Hotel. You can book meeting space in either 2-hour or 4-hour blocks, and reception space in 4-hour blocks. In addition to the room price, enhanced audio-visual equipment, meeting supplies, and catering can be added to your booking at additional costs.
Visit here for more information and to book your meeting or reception.

All attendees must comply with the AWS Code of Conduct.

If you have a question not addressed here, or general re:Invent feedback, please contact us at the following email addresses:

Registration questions: awsreinvent-support@amazon.com
Sponsor questions: reinvent-sponsorship@amazon.com

Visit the Register page and choose the virtual re:Invent experience.

Registration for virtual re:Invent is free.

Virtual attendees can live stream keynotes and leadership sessions, and breakout sessions will be released throughout the week. Additional live elements will be broadcast from Las Vegas.

Log in to the virtual platform from November 22 to see the virtual session catalog.

If you’re experiencing issues with your virtual re:Invent registration, please email us at awsreinvent-support@amazon.com with as much detail as you can provide so we can help resolve your issue.

AWS is committed to providing an accessible and inclusive attendee experience by meeting, and exceeding where possible, accessibility best practices. Closed captioning, subtitles, and translation services are provided. Please read our Accessibility FAQS for more information.

You can review the high-level conference agenda for both in-person and virtual re:Invent on the Agenda page.

The full session catalog for in-person re:Invent is available through the attendee portal. Log in to the virtual platform from November 22 to see the virtual session catalog.

Reserved seating is available for select session types through the attendee portal for in-person re:Invent. Reserved seating is not needed for virtual re:Invent.

Visit the AWS Certification page to learn more about becoming AWS Certified.

Yes, both will be made available. Presentation decks and transcripts will be released with the video-on-demand replays of breakout sessions.

Registration for in-person re:Invent is now closed. You can still register here for our virtual experience for free, including live keynotes, leadership sessions, and on demand breakout content.

The full conference pass gives you access to all keynotes and sessions, labs, the Expo, and the re:Play party, as well as transportation and meals on main conference days.

No. A full conference pass must be purchased.

After purchasing a group pass, you will receive a confirmation email that includes a unique registration code. This code will be valid for all group-purchased passes and may be used multiple times until all your passes are redeemed.

If you don’t have an AWS account, enter the code in the Group Registration field. The registration package will automatically populate, and you will need to click out of the box to show the pass is applied. Complete the registration form and click Submit.

If you have an AWS account, sign into your attendee portal. Once signed in, click Registration Information and then Passes. Select Purchase Passes, enter the registration code into the field, and click out of the box to view changes, and then submit the registration.

Yes. Log in to the attendee portal, select the Payment dropdown, and choose Purchases to download your registration receipt.

Log in to your account and click Registration Information to view or make changes to your registration details. To change your name, email us directly at awsreinvent-support@amazon.com.

To request a transfer of your event registration, contact us at awsreinvent-support@amazon.com.

If AWS receives your cancellation notice by October 29, 2021, you will be issued a full refund of your registration fees via the original payment method.

If AWS receives your cancellation notice between October 30, 2021, and November 26, 2021, AWS will issue you a 50% refund of your registration fees via the original payment method.

If, due to COVID-19, government policies restrict your travel to the United States, AWS will issue you a full refund of your registration fees via the original payment method until November 26, 2021.

If AWS receives your cancellation notice after November 26, 2021, you will not be eligible for a refund.

Event registrations may be transferred to another participant upon approval by AWS at its sole discretion. To request a cancellation or transfer of your event registration, contact us at awsreinvent-support@amazon.com.

You can purchase a bootcamp from within the attendee portal.

Yes. You must be at least 18 years of age as of November 29, 2021, and any guests you bring to the re:Play party must also be at least 18 years of age as of November 29, 2021.

The re:Invent hotel blocks are now closed. For changes to existing reservations, please contact the hotel directly after you have received a hotel confirmation email. For new reservations, please contact the hotel directly and if the hotel is part of the re:Invent campus, reference “re:Invent 2021” when checking for availability. The discounted conference rate will only be available at the hotel’s discretion. Please note that your hotel reservation information will not update within the registration portal should you make a new reservation or changes to a reservation directly with the hotel.

You can make changes to your hotel reservation by contacting the hotel directly. Please note that your hotel reservation will no longer update within the registration portal should you make changes directly with the hotel.

Yes. You are required to provide a credit card when booking a hotel reservation. Your card will be charged in early November by the hotel directly.

Due to gaming regulations, you must be over 21 years old to stay in the re:Invent campus hotels. If you are 18 to 20 years old and would like to attend re:Invent, please reach out to awsreinvent-support@amazon.com, and we will assist in finding other accommodation options nearby. Alternatively, you can stay at any hotel if you are checking in with someone who is 21 or over.

Yes. All badge holders at re:Invent will be required to be fully vaccinated against COVID-19 to attend re:Invent in person this year.

Fully vaccinated is defined by the Centers for Disease Control (CDC) as 2 weeks after a second dose in a 2-dose series, such as the Pfizer, Moderna, or AstraZeneca vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. If you plan to check in on the first day of re:Invent badge pick-up, you need to receive your second dose in a 2-dose series, or single-dose vaccine no later than November 14, 2021.

Bring record of your COVID-19 vaccination status to onsite check-in to receive your re:Invent badge. Acceptable records include your physical COVID-19 vaccination/immunization card/record, a photo of your vaccination/immunization card/record, or a digital verification from a smartphone application. The name on your vaccination record must match your government issued ID.

No. Fully vaccinated is defined by the Centers for Disease Control (CDC) as 2 weeks after a second dose in a 2-dose series, such as the Pfizer, Moderna, or AstraZeneca vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine.

No. We will continue to define fully vaccinated as 2 weeks after a second dose in a 2-dose series, such as the Pfizer, Moderna or AstraZeneca vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine.

Yes. We will accept record of COVID-19 vaccinations authorized or approved by the national health authority of the country where it was administered. Unless otherwise defined by your national health authority, we will consider you fully vaccinated 2 weeks after your second dose in a 2-dose series or single-dose vaccine.

Acceptable record of your COVID-19 vaccine includes your physical COVID-19 vaccination/immunization card/record, a photo of your COVID-19 vaccination/immunization card/record, or a digital verification from a smartphone application. The name on your vaccination record must match your government issued ID.

Yes. If receiving two doses of different COVID-19 vaccine products is authorized or approved by the national health authority of the country where they are administered, we will still consider you fully vaccinated against COVID-19 2 weeks after your second dose in the 2-dose series.

No. A negative COVID-19 test will not be accepted as a substitution for being fully vaccinated against COVID-19.

No. There will not be exceptions. Those who cannot comply with the vaccine requirement can join us virtually. Register for free here.

Yes. Full refunds are available until October 29, 2021. Email awsreinvent-support@amazon.com to request a refund.

Yes. Masks are required for everyone at re:Invent. A mask is defined by the Centers for Disease Control (CDC) as two or more layers of washable, breathable fabric used to completely cover your nose and mouth and fit snugly against the sides of the face. Attendees may provide their own mask that complies with this guidance, or use a mask provided by re:Invent. Face shields, bandannas, and masks with ventilation will not be allowed. Masks may be removed while eating and drinking.

Yes. Conference meals will be offered. We will follow all local and venue guidelines for service.

No, but we require attendees to remain stationary while they eat. Meal halls and designated eating areas are offered to provide seating to allow attendees to remain stationary while they eat.

If attendees eat outside of a meal hall or designated eating area, they must replace their masks between bites or sips.

No. Beverages can be consumed outside meal halls and designated eating areas. Attendees are required to replace their masks between sips.

All re:Invent sleeping room hotels are following the Vegas Smart guidelines. For more information, contact your hotel directly.

No. You will not be required to maintain 6-foot (2 meter) distancing during the event, however, most spaces are designed to allow attendees the option to physically distance.

If you test positive for COVID-19, please follow guidance provided by the Centers for Disease Control (CDC) for testing, isolation, masking, distancing, and seeking medical guidance. Please also report your diagnosis to the relevant public health department, more information can be found on the Southern Nevada Health District website. If a positive COVID-19 diagnosis is disclosed to AWS during re:Invent, we will suspend your in-person participation in the event and issue a full refund.

Local testing resources can be accessed via the state of Nevada’s website. Testing locations located in the Las Vegas strip area (S. Las Vegas Blvd) will be closest to the re:Invent venues. Please note, to attend re:Invent in person, a negative COVID-19 test will not be accepted as a substitution for being fully vaccinated against COVID-19.

Contact our customer support team directly with any questions or needs at awsreinvent-support@amazon.com.

Yes! Assistance is available for attendees needing American Sign Language (ASL) interpretation, communication access real-time translation (CART), and/or illustrative visual guides. These services are provided by request and must be scheduled in advance of re:Invent. If you need to schedule any of these services, contact awsreinvent-support@amazon.com.

Scooters, wheelchairs, and mobility devices are available across the re:Invent campus. To reserve a mobility device, contact awsreinvent-support@amazon.com.

There is an accessibility concierge at each property on the re:Invent campus. For accessibility services or questions that need to be addressed onsite during conference hours, such as questions about designated seating or service animals, the accessibility concierge will be available to assist you. Please contact an accessibility concierge using the numbers below during re:Invent hours.

• The Venetian +1-702-482-1798
• Caesar’s Forum +1-702-490-8374
• Wynn +1-702-496-2780
• Encore +1-702-496-1273

Accessible seating is a space within each lecture-style content room designed to host wheelchairs, CART, ASL, and other accessibility services. For interactive sessions such as chalk talks, workshops, and builders’ sessions, our in-room re:Invent ambassadors in re:Invent shirts can assist with accessible seating requests; these rooms have more flexible seating arrangements.

Attendees requesting accessible transportation can reserve these services when onsite by calling +1-619-857-9462. Please make arrangements at least 1 hour prior to pickup.

Assistive listening headsets are available in all theater-style session rooms, including keynotes and leadership sessions. Headsets do not need to be arranged in advance and should be picked up from the tech table at the back of the session room or keynote hall. Please return your headsets at the end of each session.

Service animals are welcome at re:Invent. There are designated relief areas for service and support animals on the property.

For guest hotel rooms, there are specific guidelines around service and support animals at each hotel property. Please connect directly with your hotel’s reservation desk or concierge for more information.

Yes. The Reflection Rooms are designed to provide a quiet space for meditation, yoga, prayer, or just a break from the crowd. The rooms are equipped with prayer rugs, yoga mats, and comfy beanbag chairs.

Reflection Rooms are available in the following locations:

The Venetian, Level 1, Galileo 1003
Caesars Forum, Academy 419
Encore, Debussy 2

The rooms are available at the following times:

Monday, Nov. 29, through Thursday, Dec. 2, 6:30 am–8:00 pm
Friday, Dec. 3, 6:30 am–1:00 pm (The Venetian and Caesars Forum only)

Yes. The Lactation Rooms are designed to provide lactating parents with a private, secure space to breastfeed or express breast milk for their nursing child. The spaces are equipped with lockers, cold packs, wipes, and comfy chairs. You can reserve time for the week at the check-in desks outside the rooms.

Lactation Rooms are available in the following locations:

The Venetian, Level 1, Galileo 903
Caesars Forum, Executive Registration
Wynn, Upper Level, Reg Desk 4
Encore, Reg Desk 6

The rooms are available at the following times:

Monday, Nov. 29, through Thursday, Dec. 2, 6:30 am–8:00 pm
Friday, Dec. 3, 6:30 am–1:00 pm (The Venetian and Caesars Forum only)

All-gender restrooms are available across the re:Invent campus.

Yes, the keynotes and leadership sessions will be simultaneously translated into French, Italian, Japanese, Korean, Mandarin, Portuguese, and Spanish. Head-sets are available in room and do not need to be reserved in advance. Subtitles will be provided as part of the video-on-demand replays offered in French, German, Italian, Portuguese, Spanish, Japanese, Korean, and simplified Chinese as they become available.

Yes, English captions will be provided for the following sessions: keynotes, leadership sessions, breakouts, training and certification, innovation day, and partner solutions.

Yes, video-on-demand replays of keynotes and leadership sessions are offered in French, Italian, Portuguese (Brazilian), German, Spanish (Latin American), Japanese, Korean, and simplified Chinese.

Yes, select video on demand sessions will be available in French, Italian, Spanish (Latin American), Portuguese (Brazilian), Japanese, Simplified Chinese, Korean, German, and Canadian French.

Yes, any session which includes an instance of lights flashing more than three times in a one-second period will include a warning.

Yes, the re:Invent virtual experience is screen reader accessible. We have tested to ensure compatibility with NVDA and VoiceOver screen readers.

You can reach customer support by emailing awsreinvent-support@amazon.com. The customer support team will be providing 24 hour email and chat support from November 29 through December 3. From December 6 through 10, email support will be available 24 hours a day and chat support will be available from 5:00 am to 9:30 pm (Pacific).

Goods given to people attending or participating in an event are SWAG (stuff we all get). Goods that are available for purchase are merchandise.

Yes, there will be official re:Invent SWAG for all qualified persons who attend the conference in Las Vegas.

We do not ship the re:Invent hoodie – it is only available and free to in person attendees.

The re:Invent hoodie is free for all in person attendees, and not for sale.

The products on Amazon.com are eligible to ship to customers in the United States and its territories. Products on Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.es, and Amazon.it are eligible to ship to customers in the United Kingdom, Germany, France, Spain, and Italy. Products on Amazon.jp are eligible to ship to customers in Japan. Customers in the following countries may be able to get international shipping for products on Amazon.com: Australia, Brazil, Bulgaria, Chile, Costa Rica, Cyprus, Greece, Hungary, Indonesia, Israel, Kenya, Korea, Malaysia, Mexico, Nigeria, Philippines, Romania, South Africa, Taiwan, and Thailand.

Yes. Please refer to the Amazon returns policy for more information, and initiate your return through the site where you made your purchase.