FAQ


General

AWS re:Invent is a learning conference hosted by Amazon Web Services for the global cloud computing community. The event will feature keynote announcements, training and certification opportunities, access to more than 2,500 technical sessions, a partner expo, after-hours events, and so much more.

The event is ideal for developers and engineers, system administrators, systems architects, and technical decision makers.

There are many great reasons to attend AWS re:Invent. We have made it easy for you to convince your boss with our Justify Your Trip template.

If you have a question that was not addressed here, please contact us. For registration questions, email awsreinvent-support@amazon.com.
For sponsor-related questions, email reinvent-sponsorship@amazon.com

Registration

The full conference pass gives you access to all keynotes and sessions, hands-on labs, the re:Invent Expo, the Quad, and the Developer Lounge, plus the welcome reception, after-hours events, and the re:Play party. It also includes breakfast, lunch, and snacks on the main conference days.

Registration for re:Invent opens on May 21, 2019, at 10:00AM PDT. Click New Registration to start the registration process. A valid credit card is required to purchase a conference pass, or you can choose to pay with Amazon Pay. Note that you must be 18 years or older on Dec. 1, 2019, to register for the re:Invent conference.

If you have a registration code, log in here to enter it and register for re:Invent.

You can purchase up to 75 group passes at a time by selecting the group ticket option when you register.

After purchasing a group pass, you will receive a confirmation email that includes a unique registration code. This code will be valid for all purchased group passes and may be used multiple times until all your passes have been redeemed. For example, if you purchased 10 passes, the registration code will be valid for 10 uses. Share this unique registration code with your colleagues, and ask them to register here. They should click Yes when asked if they have a code and enter the registration code at that time. This removes any costs associated with the purchase of a full conference pass. You are not registered to attend re:Invent until you have redeemed your registration code.

Yes. Email awsreinvent-support@amazon.com with your AWS account ID, the number of passes you want to purchase, and any discount codes that you have. Additionally, the point of contact for the purchase should create an account in the registration portal. Start the registration process, but stop at the registration packages page. The invoiced passes will be added to this account.

Log in to your registration account with the credentials that you created during registration, and click Purchase Additional Registration Items, or stop by one of the onsite help desks. You need a valid credit card to add a bootcamp to your registration. Note that seats in training bootcamps are limited.

To view or make changes to your registration details, log in to your account. Click the Edit Contact Info section to edit your personal information.

Upon completing the online registration process, you will receive a confirmation email with payment receipt details from noreply@awsevents.com. Be sure to check your junk mail folder if you don’t see an email in your inbox. Charges will appear on your credit card statement as ACT*AWS re:Invent 2019. If you do not receive the confirmation email, you can print your invoice by logging into your account. Choose Registration, then scroll down and choose the printer icon next to the item for which you need the invoice.

If AWS receives your cancellation notice by 12:00PM (noon) PDT on Sept. 6, 2019, you will be issued a full refund of your registration fees minus a cancellation fee via the original payment method. The cancellation fee for a full conference pass is $100, and the cancellation fee for certification exams or bootcamps is $50.

If AWS receives your cancellation notice by 12:00PM (noon) PDT between Sept. 6, 2019, and Nov. 1, 2019, AWS will issue you a 50 percent refund of your registration fees via the original payment method.

If AWS receives your cancellation notice after 12:00PM (noon) PDT on Nov. 1, 2019, you will not be eligible for a refund. Event registrations may be transferred to another participant upon approval by AWS at its sole discretion. To request a transfer of your event registrations, contact us at awsreinvent-support@amazon.com.

To request a transfer of your event registration, the person who wants the pass should create a registration account and stop at the Registration Packages page. Note that they should not complete payment on a pass. Once this step is done, contact us at awsreinvent-support@amazon.com to complete the transfer.

No. To attend sessions or the Expo, you must purchase a full conference pass.

Yes. You must be at least 18 years old as of Dec. 1, 2019, and any guest that you bring to the re:Play party must also be at least 18 years old as of Dec. 1, 2019.

Your re:Invent badge will have your photo printed on it. This is an additional security measure to prevent unauthorized badge usage.

Hotel Accommodations

Once you are registered for re:Invent, you will automatically have access to the discounted conference rates. Upon completing your registration, choose Make a Hotel Reservation, or log back in to your registration account to make a hotel reservation at any time.

If you did not receive a receipt from the hotel upon completing your reservation, please reach out to the hotel directly and ask them to send you one.

No. Each registered conference attendee can make only one hotel reservation within the re:Invent hotel blocks. All reservations must be made through the individual attendee’s registration account.

Due to gaming regulations, you must be 21 years or older to stay in the re:Invent campus hotels. If you are 18–20 years old and would like to attend re:Invent, reach out to awsreinvent-support@amazon.com, and we will assist in providing other accommodation options nearby. Alternatively, you can stay at any hotel if you are checking in with someone who is over 21.

Hotel availability is constantly changing as attendees adjust and cancel their reservations, so your preferred hotel may become available. Check regularly to see what is available through your registration account. We also suggest booking your hotel reservation early before the most popular hotels fill up.

Event Details

You can review the event agenda on the AWS re:Invent 2019 Schedule page.

For frequently asked questions about special accommodations, please visit our Accessibility page. You are also welcome to contact us directly at awsreinvent-support@amazon.com. For onsite questions, please visit any re:Invent information desk.

We have a limited number of guest passes available for the re:Play party, which takes place Dec. 5 from 7:30PM to 12:00AM (midnight). You can purchase these passes for $300 each when you register. You must hold a full conference pass in order to purchase a guest pass for re:Play, and you can purchase only one guest pass. Your guest must be at least 18 years old as of Dec. 1, 2019. You must be registered with a full conference pass to attend any other after-hours activities.

Registration desks will be located throughout the re:Invent campus and at the McCarran International Airport. Check back here closer to the conference for specific locations. You will need a current government-issued photo ID in order to check in and collect your badge.

Yes! More information about the session catalog and reserved seating can be found here.

While we do not offer onsite childcare, you can inquire with the concierge at your hotel to obtain possible resources.

Onsite translation services in Chinese, Korean, and Japanese will be provided for keynotes. Korean and Japanese translation will be provided for the Executive Summit. Two options are available for translation: the Hearing Hotspot app, which can be downloaded from your smartphone/device, and RF headsets, which will be available for pickup when entering sessions. How-to flyers will be available at these events, instructing attendees on how to use translation services.

Campus Wi-Fi will be available inside all the conference venues. The Wi-Fi network and password information will be prominently displayed throughout the event. In order to maintain high performance in all conference areas, re:Invent Wi-Fi operates exclusively on the 5 GHz Wi-Fi band, and it supports applications including email, web browsing, social media, messaging, and virtual private network (VPN) access. Multiple AWS Direct Connect connections provide dedicated bandwidth and a consistent experience when connecting to the AWS Regions for all re:Invent attendees. Contact the nearest information desk for assistance with any network questions.

Yes! You can join us from the comfort of your home or office. More details about livestreams will be available in the fall. Closed captioning in English will be available for all four keynote livestreams.

Yes! We will provide a shuttle that can transport you around the re:Invent campus. Visit the re:Invent website in the fall for the shuttle schedule, campus details, and more. Note that we are not able to provide ground transportation to or from the airport.

Mother’s rooms will be located throughout the re:Invent campus. Check back here closer to the conference for specific locations.

The mother’s room is designed only for the purpose of providing a lactating mother with a private, secure space to breastfeed or express breast milk for her nursing child. The room is to be used solely by female customers who are in their breastfeeding stage. It is equipped with a private area, power strip, comfortable chair, counter space, sterile wipes, and cold packs. Refrigerators and other means of storing milk will not be provided.

The AWS Community Codes of Conduct can be found here.

Reserved Seating

For more information on Reserved Seating, watch the How to re:Invent episode on reserved seating.

Attendee types that CAN reserve seats:
•  General attendee

Attendee types that CANNOT reserve seats:
•  Employee
•  Booth staff
•  Vendor

Attendees CAN reserve a seat in:
•  Breakout sessions
•  Workshops
•  Chalk talks
•  Builders sessions
•  Hacks and Jams
•  Machine Learning Summit
•  Tatonka
•  Wednesday night Quirky activities
•  WWPS breakfast
•  Spotlight labs

Attendees CANNOT reserve a seat in the following (but these are included in the session schedule for you to favorite):
•  Builders Fair
•  Demo theater
•  Keynotes
•  Hands-on labs
•  Networking Lounge activities

Once you are registered for re:Invent, log in to the session catalog using your registration credentials. To reserve a seat, check the session catalog, and then click on the title of the session you are interested in reserving a seat in. A link will appear that prompts you to reserve a seat for that session.

No, you use the same account you created to register for re:Invent.

Almost! You must scan in at least 10 minutes before the beginning of the session for any sessions that you have a reserved seat in to keep your spot. We release unclaimed seats 10 minutes prior to the session to those waiting in line.

No, you do not need to reserve a seat for the keynote. Keynote seating is handled on a first come, first served basis.

The most popular sessions are repeated throughout the conference, so please be sure to check if the session you are looking for is offered at another time. Also, we suggest adding yourself to the waitlist for any sessions you would like to attend. This way, if spots open up, you will be added automatically. We also reserve a certain number of seats in each breakout for walk-up attendees, so if you don’t get off the waitlist and still want to attend, get to the session early, and you may be able to get in as a walk-up.

No, it is not. As long as you are registered as a general attendee for re:Invent, you can reserve a seat.

Yes! There is a How to re:Invent episode on reserved seating that talks about all the key things to keep in mind while you make your way through the session catalog.

Sorry to hear that you were unable to get into the sessions you’re interested in!

The most popular sessions are repeated throughout the week, so please be sure to check if the session you are looking for is offered at another time. Also, we suggest adding yourself to the waitlist for any sessions you would like to attend. This way, if spots open up, you will be added automatically. We also reserve a certain number of seats in each session for walk-up attendees, so if you don't get off the waitlist and still want to attend, get to the session early, and you may be able to get in as a walk-up. There will also be session scheduler experts onsite who can help you fill in any gaps in your schedule once you arrive.

There are likely still seats available in some sessions, and you should add yourself to the waitlists for sessions that you are hoping to attend. The reserved seating launch time is selected to accommodate the majority of attendees.

Waitlists will be cleared to free up time on your calendar so that you can book a session with available seats. Any sessions that you were waitlisted for will be moved to the “Your Interests” section.

We do reserve a portion of seats in each session for walk-up attendees, so if you still want to attend, get to the session early, and you may be able to get in as a walk-up. We also release unclaimed seats 10 minutes prior to the session to those waiting in line. There will also be session scheduler experts onsite who can help you fill in any gaps in your schedule once you arrive.

The expansion of the re:Invent campus comes with the need for additional travel time between venues. In previous years, we have strongly recommended 60 minutes of travel time between venues, but only required 30. This has led to some customer frustration once onsite because even with a reserved seat, 30 minutes is not enough time to get your session. We have what we call the “10 minute rule” for reserved seating: those with reserved seats must scan into their session no later than 10 minutes before the session starts. At 10 minutes, we release all reserved seats so we can begin filling open seats with the walk-up line. This means attendees truly have 20 minutes to get between venues to claim their reserved seat. This is not enough time. So this year, we are implementing a mandatory 60 minutes between sessions in different venues.

Safety & Security

The safety and security of attendees joining us for re:Invent is always a top priority. We have a substantial security team that partners with local, state, and federal agencies on the ground ‎in Las Vegas as well as with security from our conference venues. We continually reevaluate our security posture and response plans in light of emerging threats.

Implementing additional security measures is a reasonable precautionary step for the safety and security of all re:Invent attendees. These measures allow security personnel to quickly identify potential safety concerns in the least intrusive manner while maintaining an enjoyable conference.

Note that while you are on re:Invent campus grounds, you and your belongings may be subject to random search. We may ask you to leave the re:Invent campus grounds if your behavior causes us concern for the safety or security of other attendees.

Yes, with the exception of the re:Play party. See the question below.

No backpacks or large bags will be allowed at the re:Play party. Only one small bag or wallet per person will be allowed. The bag or wallet cannot exceed dimensions of 4.5 x 6.5 in. with or without a handle and strap.



For additional questions and support, reach out to us at awsreinvent-support@amazon.com.
You can also live chat with a member of the events customer support team. We are available to answer your questions Monday through Friday, 9:00AM – 3:00PM PDT.

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